A note to managers:
When your staff tells you that they cannot under any circumstances do a particular thing, LISTEN TO THEM! Do not keep asking them to do something that they have strongly stated they will not or cannot do. It will only serve to make them feel that you do not care about their issues at all. It will undermine morale, demotivate them, and make them less likely to expend extra effort to further the job, since it will felt as excessive sacrifice, given that they will be asked to do more and more later on.
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